I was wanting to get new shocks for GMC truck and when I saw RockAuto had them on Closeout I decided to give them a shot. They had Gabriel shocks (good brand) for $13.85 each. That is a big savings even over Amazon's price of $29.50 with free shipping. I bought 4 shocks for a total of $71.55 including shipping and tax. That's not a bad price.
I ordered on Thursday and they shipped the same day via FedEx. They were scheduled to arrive on Tuesday but FedEx delivered them today. I'm very impressed with the speed they were shipped and how quick they arrived from Sugar Land, TX.
When I opened the package I noticed that the side of it was mashed in a little so I opened up all the individual boxes the shocks were in to make sure none of the shocks were damaged. One of the boxes looked like it had been mashed on the side and although the shock didn't look damaged at first, upon closer inspection it had been bent and wouldn't compress at all. I knew it wasn't going to work and would need to be returned... which I was dreading because I didn't know what to expect out of RockAuto.
I went straight to the computer and looked for my receipt RockAuto had emailed to me when I purchased the shocks. Right there in the email was a link to RockAuto's Returns webpage. I went through about a 5 minute process of filling out the return form explaining that the shock had been damaged in shipping. I had a choice of getting a refund or a replacement part. I selected replacement. At the end of filling out the form I was told that I would be shipped a replacement shock and I was also told there was NO NEED to send back the damaged shock absorber but I did need to keep the damaged box in case FedEx asked to see it. Because of the Coronavirus I had flattened the shipping box and put it in the trash can but I will keep it in case FedEx wants to see it. ?
Twenty minutes after I filled out the return form I got an email saying the replacement shock had been shipped and would arrive on Wednesday. So far I'm extremely happy with RockAuto's service. If they offered free shipping they would be my go-to auto parts store but I've found Amazon beats their regular price on most items I buy if you include the price of shipping in the cost.